FAQ’s

You can either make an online booking through our website www.flexifitphysiotherapy.com.au or give our practice a call on 02 8542 9507. 

We are open weekdays from 8:30 am- 7pm. Saturdays (limited appointments)

Our address is: Shop 3, 1-5 Collaroy Street, Collaroy 2097

The practice is located in the car park of 1-5 Collaroy Street. There is parking straight outside the practice (ramp access for those who need it) 

At FlexiFit Physiotherapy, you will always be greeted with a warm, friendly welcome by our staff! Our first consultation will include:  

• History of your problem/ condition 
• Review any scans/ investigations and previous exercises given 
• Assessment and diagnosis of your problem 
• Appropriate treatment will be given, and some home exercises will be prescribed.

Any scans, relevant doctors’ letters or paperwork from insurance and any previous exercise sheets/ programs.

Follow up appointments will include any review or revision of previous exercises, reassessment of your problem area, and further treatment and exercises based on your progress  

We will provide you with one-on-one hands- on manipulative physiotherapy for the length of your consultation. In addition to this, we may provide you with education, advice, specific exercises and potentially electrotherapy or taping if required.  

Our initial consultations are 1 hour (60 mins). Our follow up appointments are 30 mins. However, if you have a complex injury or wish to work on multiple areas, we do offer extended subsequent consultations which are 60 minutes duration.  

You do not require a referral in order to make an appointment with us! However, if you are receiving treatment through worker’s compensation, department of Veteran’s affair, EPC or through motor vehicle accident, you will need a referral from your doctor and the appropriate documentation to support your claim.  

You will often be able to make an appointment within a few days of contacting us. In the case of “emergency” appointments, we will do our best to fit you in as soon as possible.  

We treat a wide variety of conditions including:  

• Neck and back pain 
• Hip/ knee/ ankle/ foot pain 
• Shoulder/ elbow/ wrist and hand pain 
• Pre and post op rehabilitation 
• Headaches and concussions 
• Sporting injuries 
• Pelvic floor dysfunction 
• Muscle tears/ sprains

We will always provide you with exercises and stretches you can do at home to assist your recovery. We are happy to take videos or pictures of your exercises to help or write down any relevant key points you need to remember.  

We believe our clinic offers you quality treatment that is worth your time and money! We understand your condition and how it impacts your life. Our manipulative hands- on approach sets us aside from many other clinics which can allow you see results sooner rather than later!  

Physiotherapy will NOT be covered by Medicare unless you have been referred by your doctor for an Enhanced Primary Care (EPC) plan which allows 5 SUBSIDISED physiotherapy sessions per calendar year. 

Every health fund covers physiotherapy for people who have “extras” cover. The amount your health fund will rebate you is dependent on your fund and type of cover you have. Please contact your health insurer for further details.  

Yes, you can! We regularly treat pregnant women who may be experiencing increased pain due to hormonal changes and increased pressure on their backs. Depending on how far along you are in your pregnancy, we may modify treatment positions for your comfort and safety e.g. side lying instead of lying on your back.